2nd Guest Stays Free: A guest stays free in the Member's room on qualifying stays at hotels when there are additional charges for double occupancy. In the case where room rental/room hire is included as part of a per person meeting package, awarding points on a portion of the package is at the discretion of the hotel. Each Hilton Honors Member is limited to making six (6) transfers to other member accounts and six (6) Hilton Points Pooling transactions per calendar year. Starting at Silver, at the end of the calendar year, any qualifying nights in excess of those required to qualify for your elite status level will be counted toward your elite status qualification for the following calendar year (January 1st to December 31st). What happened to them? Hilton Honors Sign In page Step 3 - My Account Once in your account click on the My Account link. If you have not updated your password, click here. If you require clarification or further information, you may contact the nearest Hilton Reservations and Customer Care or send an e-mail to HiltonHonors@hilton.com. To earn Hilton Honors Points or credit toward tier status for hotel stays, a Member must be a registered, paying and staying guest at a participating hotel within the Hilton Portfolio and meet all of the conditions described herein. Base Points earned will count toward Diamond Elite tier qualification. callback: cb No. These changes are applicable for all U.S. Hilton Honors American Express Credit Cards. These Terms and Conditions supplement the Privacy Policy with respect to our processing of the personal information of Hilton Honors Program Members. Members will earn an additional 30,000 Hilton Honors Bonus Points on their 60th eligible night per calendar year. On your 60th eligible night in 2023 you will receive an additional 30,000 Bonus Points on top of the 10,000 Milestone Bonus Points achieved at that threshold, for a total of 40,000 Points. Yes rollover nights applied to status in 2023 will be calculated in accordance with the 30% reduction in tier qualifications for 2022. A member can gift Gold status to one member, and gift Diamond status to another member. 10. Any elite qualifying nights earned through a promotional offer (ie. Yes gifting status will remain an Elite member benefit. Members can then log in to their Hilton Honors account online or through the Hilton Honors app to select their preferred MyWay benefit for their next stay the Hilton Honors complimentary Daily F&B Credit or Hilton Honors Bonus Points. How do I upgrade my Hilton Honors status? All eligible charges for both rooms must be paid together on one folio (i.e., one hotel bill) which must be requested at time of check-in. Once the status was successfully gifted, a confirmation email will be sent to the recipient and the gifting member within 5 business days. All Rewards depend upon availability and some Reward Stay types may not be available on the date of Member's request. Learn more about earning Points at hotels and resorts, or use the Hilton Honors Points Calculator to see how your Points can add up with your next stay. The instructions can be found in the dedicated email that each member receives who completes 40 nights and 70 nights. In the event of any Point or financial discrepancy, the calculations under these Terms and Conditions shall be based upon data contained in Hilton Honors records, and the data in Hilton Honors records shall take precedence over the data in any other records. But whatever happens, you want to make sure your up to date with your current points balance. Only one statement will be issued per Hilton Honors Mutual Fund account. The exchange rates are based on the relative costs of the currency being exchanged (Points or miles) and the costs of the rewards these currencies are redeemed for (free nights or free flights). California Consumers, learn about, Opens new tab Hilton's collection and use of your personal information. Hilton Club & Hilton Grand Vacations Club time share bookings and packages booked with a time share sales presentation. By utilizing the Point Purchase Program, Member acknowledges and signifies agreement with these Terms and Conditions. You can combine multiple accounts online by signing into your Hilton Honors account and going to Combine Accounts. Rewards may not be sold, auctioned, bartered, brokered, purchased or otherwise transferred except with the express written consent of Hilton Honors. Once reaching 40 nights in 2022, a member will be able to gift Gold status; upgrading that status to Diamond will be achieved once they stay 70 nights in the year. It is solely the responsibility of the Member to be informed about the Program and to request the specific Rewards online, via Hilton Reservations and Customer Care, by telephone or through the mobile app. First name Last name Phone Email Country/Region Address Address 2 (Optional) Zip Loading. Eligible nights are nights that are part of an eligible stay detailed in the Hilton Honors Terms and Conditions. So Wiseglass knew of his bid and did not deem it credible. Milestone Bonuses are considered bonus points and do not count as base points for the purposes of earning status for the calendar year. The term "hotel within the Hilton Portfolio" as used in these Terms and Conditions is defined any hotel that participates in the Hilton Honors program. All fields are required unless marked optional . Some exceptions apply: At Hampton Inn or Homewood Suites by Hilton hotels, earn 10 Base Points for every US dollar spent on your room rate only. Bonus Points earned on Base Points do not count toward Elite tier qualification. Reply. Event Planner earnings are void where prohibited or restricted by local law. A no show will not earn you base points. You can also purchase Points at any time so you have enough Points to redeem for a reward room. If Member becomes aware of any fraudulent activity, including unauthorized redemption of Member's Points or Rewards, Member must report the fraudulent activity to Hilton Honors in writing, within 90 days of it occurring, and provide all further requested information and cooperation to Hilton Honors to be eligible for reinstatement of lost Points or Rewards, which reinstatement may be awarded in Hilton Honors' sole discretion. my Bonus Points are missing. Rollover nights cannot be reserved and applied to a second or third year. Event Planner Bonus Point recipients booking on behalf of their employer must notify the hotel prior to the issuance of the Event Planner Bonus Points if such issuance violates their employer's policies. Either spouse acting alone may use any and all accumulated Points to request any Reward(s) for which the Hilton Honors Mutual Fund has sufficient Points. Yes, Diamond or Gold members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Hilton Honors Daily F&B credit on Points eligible rates including specific food & beverage rates or packages. Rewards requests placed by telephone will require the Member to provide account verification. For currencies other than US Dollars, conversion will be based on the prevailing month-end exchange rate on the day the final bill is created for the event. Event Planner Bonus Points can be awarded on charges up to $100,000 USD. If you require a copy of a receipt not available in My Account, please contact the hotel. So your next getaway is closer than ever. Hilton Honors is not responsible for, and bears no liability for, disagreements or disputes between Members concerning the use of Points accumulated in the Hilton Honors Mutual Fund account. Checked out of HI Bremerton, WA two weeks ago. Conversion rates can be obtained from the hotels finance department. No, Hilton Honors members should make their MyWay benefit selections prior to check-in or during arrival in order to receive the complimentary Daily F&B Credit. "Hilton. Stay Logged In. Who are missing request missing hilton points. Making a reservation is also easier as a Hilton Honors member since your profile information can be automatically entered into forms. If that same member was automatically upgraded to Diamond status on August 1st, 2022, then the Diamond status would expire on August 1st, 2023. If Hilton Honors, or any Hilton Honors Marketing Partner improperly denies a Member an accrual or benefit, the liability of Hilton Honors, or the Marketing Partner will be limited to the equivalent value of that accrual or benefit as determined solely by Hilton Honors. Once the Member has reached a certain Elite tier, the Member may keep such status for the calendar year in which the Elite tier was earned and the subsequent calendar year. The Details: 8 night stay at Wailea Marriott. For the Member's protection, all hotel travel documentation should be retained by the Member until the Point credit has appeared on his or her Hilton Honors statement. If a hotel ceases to be a hotel within the Hilton Portfolio, all stays subsequent to such date will not be eligible to earn Hilton Honors Points regardless of when the reservation was made. Jan 15, 99, 10:46 am. For a one-night hotel stay, a Hilton Honors member would receive one complimentary Daily F&B Credit; the member may use the credit on the day of arrival or day of departure. Use one of our [Hilton Honors credit cards] (https://www.hilton.com/en/hilton-honors/credit-cards/)) and you can earn Bonus Points for purchases, big and small. Redeeming your request form on just want the missing hilton honors stay request form on hilton honors diamond members. All Elite status Members set to downgrade Elite status in 2022 will keep their current status through March 31, 2023. Join Hilton Honors All fields are required unless marked optional. All interpretations of Program Terms and Conditions shall be at the sole discretion of Hilton Honors. Hilton Honors may require official documentation evidencing death or dissolution of marriage. The Points purchased under the Point Purchase Program are non-refundable. double night credit) are also eligible and will be added to the total amount of rollover nights in excess of the number of nights required to gain elite tier status. Members may access their. Your continued participation in the Hilton Honors Program following the posting of changes to these Terms and Conditions, or to the Privacy Policy, will indicate your acceptance of the changes. The Hilton Honors complimentary Daily F&B Credit can be utilized across multiple outlets within one day. The Hilton Honors complimentary Daily F&B Credit is provided to all Gold and Diamond members that select the F&B Credit as their MyWay benefit. Members who do not have eligible activity as defined in a. A member must complete 365 days at Diamond status for it to be counted as a fully completed year. Means of awarding Bonus Points vary by Marketing Partner. Hotel Reward Stays ("Reward Stays") are stays at hotels within the Hilton Portfolio with the use of full Points or Points combined with payment, where available, or a Reward Certificate. Does not apply when stay is booked as part of a Reward Stay offer, package, or promotion offered by Hilton or any of its partners. Iberia Hilton Honors Points I'm missing Points. A "stay" is defined as the total number of consecutive nights spent at the same hotel, whether or not a guest checks out and checks back in again. To ensure that your personal information is accurate and up-to-date, we may also share your information with a third party for the purpose of updating and enhancing the quality and content of the information we maintain about you. Per existing rules, nights for stays that cut across years (December into January) will apply to the status year of the check-out date. Not all Amenities are provided by all hotels within the Hilton Portfolio. Member benefits are not transferable to any other individual. For any other bonuses, including Hilton Honors Marketing Partner Bonus Points and other promotional bonuses (e.g. Further, Members who fail to pay amounts due to Hilton Grand Vacations are subject to forfeiture of any Elite tier status earned through Hilton Grand Vacations. No Hilton Honors Points will be awarded for "no show" or cancelled events when a Member has booked an event guaranteed with a credit card but then does not hold the event--irrespective of whether or not the Member's credit card is charged for any portion of the event per the hotel's "no show" or cancellation policy. Express Check-Out: Many hotels within the Hilton Portfolio offer expedited Check-Out. You will receive an email with the redeemable code within 8-12 weeks after you have met the purchase requirement for your Hilton Honors American Express Card. Submit a request Submit a request Please choose your issue below - Submit a request Suggest a restaurant Missing reward Site feedback Member privacy request Add your restaurant In the event of dissolution of marriage, 50% of Points in the Hilton Honors Mutual Fund will go to each Member. Yes, if members qualify to gift status the following year then they can give it to the same member each year. Example: If you were gifted Gold status on August 1st, 2022, and completed 7 qualifying nights in 2022, enough to qualify for Silver status in 2023, the downgrade to Silver status will be shown in your account on August 2nd, 2023. When a Reward is requested, the Points will be deducted from the combined balance. A Reward Confirmation document redeemable for the Reward, requested by the Member, will be issued via the website when redeeming online, on the mobile app, or via Hilton Reservations and Customer Care. A "calendar year" is understood to mean January 1st through - December 31st of each year. Upon receipt by the airline/rail partner, your Hilton Honors Points are converted to miles and posted to your account. Example: If you book two rooms at the same hotel for a one-night stay you will earn Hilton Honors Points on both of the rooms, but you will only receive one night credit total toward achieving the ability to gift elite status. Free Night Rewards are issued in the form of a redeemable code and sent in an email from Hilton Honors to the email address listed on your Hilton Honors account. Member benefits What perks do Diamond Members get? Members will not earn promotional miles during a Reward Stay (even if there are incidental charges applied to the room during this type of stay). Standard Room and Premium Room Rewards are available at any hotel in the Hilton Portfolio that participates in the Hilton Honors Program, with no blackout dates. If you cancel your Reward Stay, the free night will also be canceled as it only applies to Standard Room Rewards of 5 consecutive nights or more. Your login is always executed through a secure connection. Members residing outside the U.S. and Canada must call the nearest Hilton Reservations and Customer Care office. Diamond Elite Members will have access to bid on exclusive Hilton Honors auction experiences that will only be available to Diamond members. If a Member requests Hilton Honors Event Planner Points from one of these hotels for a qualifying event, the hotel must award them. If a Member believes he or she did not receive the correct Point credit(s) for hotel stays, he or she must submit a written request for such credit(s) to the nearest Hilton Reservations and Customer Care office, together with a legible copy of the Member's hotel folio (collectively referred to as Documentation). The request form on millennials, drones are missing hilton points request. If a member achieves 100 eligible nights within a calendar year then they will be able to gift Diamond status to a member of their choice. These specifically identified experiences will only be available to Diamond members and identified on the auction page. This means that Hilton Honors may make changes that affect, but are not limited to, hotels within the Hilton Portfolio, travel partner affiliations, rules for earning Hilton Honors Points, redeeming Hilton Honors Points, rules and procedures for the use of Rewards, continued availability of Rewards, Reward types, and the features of special offers. For more information on the earning rules when booking multiple rooms, please refer to the Accrual of Points terms. Hilton Honors Points, including such Points purchased under the Point Purchase Program, are transferrable to other Hilton Honors Members. On-property benefits are not awarded in the following circumstances: Reservations booked through a non-Hilton-direct booking channel or a non-designated GDS, third party website or any other channel; Rates available on "opaque" websites where the hotel brand and specific hotel are not known until the booking is made, or Third party hotel packages or travel packages not booked through one of the eligible channels; Booking ineligible stays, (as defined in the Accrual of Points section) unless hotel contract has specific benefits included. The Hilton Honors Daily F&B Credit is provided to the member (and up to one additional guest registered to the same room) for each night of their stay and does not accrue or rollover from one day to the next if unused. to reset it. Members will earn Points for combined Points and money Reward Stays on any money spent on eligible folio charges within the Hilton Portfolio. The Member will then present the voucher to the hotel at time of payment to receive the corresponding discount (US $50, $100, $150, $250 or $500). Written requests must also include the Member's name; Hilton Honors account number, address and daytime telephone number. Expect to receive your membership card and welcome materials within 4 weeks. All Weekend Night Rewards that were unexpired as of Mar. So no use trying to claim them; You can only earn points on 2 rooms per stay when they are paid for under one folio. Marketing Partner Reward usage is subject to capacity controls, which limit the availability of rental cars, cruises, or the products offered by certain rental car companies or other Hilton Honors Marketing Partners, respectively. Failure to take action (a), (b), (c) or (d) described above will result in the forfeiture of all accumulated Points and, after five years of inactivity, to deactivation of the Member's account. These Amenities are offered solely at the discretion of Hilton Honors and the individual hotel. In the event Hilton Honors is held liable for any damages related to such matters, your sole and exclusive remedy will be limited to reimbursement for services or products paid by you to the entity held liable which were not provided by such entity. You will be upgraded subject to availability per the Hilton Honors Terms and Conditions, including paid and reward stays. Free Night Rewards redemptions are subject to Hilton Honors Terms and Conditions; see Hilton Honors Terms and Conditions. Limits are at the sole discretion of Hilton Honors Worldwide L.L.C., subject to change. Members will earn Hilton Honors Base Points for every eligible U.S. dollar (or other currency equivalent) charged to an individual Member's hotel bill ("eligible folio") for stays at participating hotels within the Hilton Portfolio. The pricing of reward nights flexes on factors such as the hotel, the level of daily demand, and the room rate. So far I havent received any. You also agree that Hilton Honors does not represent, warrant or guaranty that the Hilton Honors Program or any such other products and services will be uninterrupted, without omissions or error free, or that defects will be corrected or changes implemented. Hilton Honors Bonus Point credit or total folio charges, including elite tier bonuses and quarterly promotions, will apply to the total Base Point credit earned or folio charges incurred for both rooms. The money spent on the room rate portion of Points & Money Rewards will be considered an eligible folio charge for which Points will be issued. Members will have to re-elect that specific member to gift the status each year, as the gift will not automatically carry over. All Reward Stay reservations must be guaranteed with a credit card. We have extended the amount of time required to keep your Hilton Honors account active from 15 to 24 months. You can change your country and language settings in the future by using the selector at the top of the page. Hilton Honors Event Credits are vouchers that can be obtained by redeeming Hilton Honors Points, and can be used as a credit against future bookings. What happens to a deceased Member's Points? Click this. Current employees of Hilton Domestic Operating Company Inc., its parent, affiliates and subsidiaries and the employees or owners of hotels within the Hilton Portfolio (collectively, "Employees") are eligible to participate in the Hilton Honors Program as set forth herein but are subject to certain exceptions of these Hilton Honors Terms and Conditions in accordance with the employee policy provided on the Team Members Hilton Honors web site. You can use any combination of Base Points and Bonus Points to get free hotel stays and other rewards. Keep in mind, requests must be submitted up to twelve months from the date of your stay. If guest rooms are included in the contract and charged to a master bill (where charges for multiple rooms are placed on one hotel bill and billed to a company or common address or settled at check-out by one individual), Members are not eligible to earn Points. Hilton A number of services and benefits ('Amenities') are available to Members of Hilton Honors. Event Planner Bonus Points must be included in the event contract. We'll send you a one-time link to instantly sign in without your password. Head up straight to www.hilton.com and click on the Sign In link. The Hilton Honors complimentary Daily F&B Credit does not apply to the following brands: Embassy Suites by Hilton, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton. Members can use up to the total daily maximum and are responsible for anything beyond that amount. At the time a Hilton Honors Mutual Fund is established, the name and address of one spouse will be designated as the recipient of all Hilton Honors mailings. These Hilton Honors Bonus Points are in addition to the 10,000 Milestone Bonus Points achieved at that night threshold. Local currency will be converted to U.S. dollars on the day final payment is received for the event using a published rate of exchange in effect at time of conversion. Transactions refer to the transfer of Points to another member account either through 1-to-1 account transfers or through Points Pooling. When redeeming Hilton Honors Points for a Reward Stay, Members must either book a Reward Stay online or call 1-800-4HONORS (1-800-446-6677) from the U.S. or Canada for reservations and advise the reservationist at that time that they will be using Hilton Honors Points. I understand that I can unsubscribe from offers and promotions by changing my subscription preferences in my Hilton Honors profile. The credit may be used in full/entirety on day of check-in or check-out, or on various eligible items each day until the maximum daily amount or total stay maximum is reached. The following brands do not offer complimentary upgrades: Embassy Suites, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton, Hilton Grand Vacations, and Motto by Hilton. Any Reward obtained in that manner without the required consent will be considered to have been fraudulently obtained and deemed void. Lifetime Diamond Status is granted at the discretion of Hilton Honors Worldwide, LLC and may be ended, or amended with or without notice or compensation, at Hilton Honors sole discretion. At the discretion of Hilton Honors, such Members may be permitted to remain in the Program and removed after five years of inactivity. Thats why Hilton Honors Members can use a combination of Hilton Honors Points and money to book a standard or premium room. Exchanges may only be made in the specific increments provided via this hyperlink. Hilton Honors is not responsible for, and bears no liability for, disagreements or disputes between Members concerning the dissolution of Hilton Honors Mutual Fund accounts. A calendar year is understood to mean 1 January through 31 December of each year. Remember to choose a unique password and update it regularly to protect your personal information. The credit does not expire until the member checks out. And for the Hilton corp reading this, and for FWIW, I view . Where can I find my Hilton Honors Member status? Rewards will be re-deposited only into the original account from which the Points were deducted. Yes, unexpired and new Free Night Rewards can now be used on any night of the week (not just on the weekends). Such hotels within the Hilton Portfolio may omit for purposes of Point accrual, incidental charges by non-affiliated hotel entities which are not owned and/or operated by the hotel including, but not limited to, food and beverage outlets, gift shop, drugstore, clothes, gallery or specialty stores, recreational or entertainment concessions. Sign in with email OR Sign in with password First time signing in? Hotels within the Hilton Portfolio may reserve credit against a guest's credit card for costs of services in addition to applicable room rates. For example, if a member achieves Diamond status on November 1, 2020 (for the current year or to maintain status for the subsequent year), a completed year at Diamond status would not occur until November 1, 2021. The member who is gifting the status must elect which other member will receive the gifted status by 11:59pm EST on January 31st of each calendar year. listeners: [], Event Planner Bonus Points must be awarded for meeting room and guest room charges; eligibility of all other charges is at the sole discretion of the hotel. Failure to supply the adequate and unaltered documentation may result in denial of such Point credit. Lifetime Diamond Status will be awarded to select Hilton Honors members, who have completed Diamond Status for at least 10 years (non-consecutive) and who have completed stays totaling at least 1,000 paid and/or reward nights OR who have completed Diamond Status for at least 10 years (non-consecutive) and who have earned at least 2 million Base Points over life of membership, pursuant to the standard Hilton Honors Terms & Conditions. Once in your account click on the My Account link. Rewards are void where copied, prohibited or restricted by law. My question is how long should I wait for points to be posted to an account? From the 1998 Hilton Honors Handbook (page 68, rule 12): Points and stay credits may not be earned when redeeming an HHonors Reward, frequent-flyer award, awards of travel Partners, or other promotional offerings using discount or free certificates. Updated October 20, 2020 08:57 There are several reasons why Hilton Honors Bonus Points earned could be missing from your Hilton Honors Dining account. Elite rollover nights will be counted toward members elite status qualification for the following calendar year (January 1st to December 31st). Eligible nights include both paid and reward stays (including Points & Money Rewards stays) and count toward the achievement of the Milestone Bonuses. Minimum Points purchase thresholds may apply to Points purchases. 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