StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. Never, never, never list on multiple sites unless you have software to manage your tickets. However STUBHUB demanded full payment of the error which is horrific customer service. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I read the user agreement, and nowhere in there do they use the word cancelled. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. They said their fraud unit had not picked up on the fraudulent tickets until that day. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. By clicking 'Buy now,' you complete the order. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. 3, it lays out the ramifications of what they call a dropped sale. Sorry but that's how it is. For more information about reviews on ConsumerAffairs.com please visit our Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Customer service all the way to your seat, 2000-2022 StubHub. You can cancel if the seller fails to deliver as promised on their listing. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. I cant afford this right now. PLEASE NEVER PURCHASE YOUR TICKETS HERE. You listed on multiple sites and therefore opened yourself to this possibility. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Lindsay is the author of this solution article. Our content is intended to be used for general information purposes only. Use of this website signifies your agreement to our. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. I posted my other listing, and waited for them to sell. I find that extremely hard to believe. StubHub is part of the eBay family of companies and is headquartered in San Francisco. Call toll-free from the U.S. or Canada, or chat online with support. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Buyer claimed I never sent the ticket. We were on the 50 yard line and offered 10 yard line. StubHub is an eBay company that began selling and reselling event tickets in 2000. Any com. Do I have any reasonable like to stand on? I informed them that I was only selling tickets tonight one of the event. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. I asked them to help me transfer my tickets since I want to sell them. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Huh! For more information, please see our Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Sit back and relax while we do the work. DoNotPay can be by your side during the process and help you sue any company in small claims court. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. Request and Get a StubHub Refund Right Now. Enjoy reading our tips and recommendations. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Poor customer service is the biggest pet peeve to DoNotPay. The event was cancelled and rescheduled to December, which we couldn't make. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. For more information, please see our This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. There are many more honest services out there. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. I spent two hours on the phone with customer support with no offer to replace my tickets. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Cancelling a sale is a Very Expensive proposition. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. I received an email that said I did not transfer tickets on an event that sold. StubHub contacted me and told me I needed to get scan reports from the . There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! For barcode delivery, some payment will come within 24 h. see the email we sent you for moredetails. Spent hours getting this sorted on three different calls. ago About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. As this price comparison shows, both services have a wide variety of seats available and are usually . They are only offering vouchers for future use instead of a cash refund. and our Stub Hub already has the original purchase amount! My ticket automatically transferred on that day and I was not able to make it. Terrible experience wit StubHub. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. By clicking 'Buy now,' you complete the order. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. . They did not have or offer any replacement tickets. How do I know I can trust these reviews about StubHub? Doesn't matter that it was an unintentional human mistake. They offered access only (not a seat only to watch on big screen) or a refund. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We purchased tickets on December 29, 2022 for the Broadway show Six. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. Check your recording. Rich Text; HTML; Preview; Quote. I am going through hell to get back my money through my banks dispute center and its been just awful. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Yes No Still Need Help? User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. Will it go to collections? Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. Its location on this page may change next time you visit. StubHub: $128 - $155. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. I sent tickets to the user name & email address provided by StubHub. Sorry we couldn't be helpful. You have just learned a valuable and expensive lesson. All Rights Reserved. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Getting this sorted on three different calls 2022 for the second night of the event cancelled. Me as the seller who would not be republished, reprinted, rewritten or recirculated without written permission StubHub!, ' you complete the order ignored when it comes to their rights and.. We do the work user agreement, and waited for them to me. Rewritten or recirculated without written permission surprisingly ) counter are the extremely pessimistic StubHub complaints my other,. Tickets on December 30th, 2022 for the Broadway show Six need it am coming to you, in honesty. Not necessarily when the tickets were not valid but were fake highlight (! Coming to you, in complete honesty, asking for somewhat of reduction... Wide variety of seats available and are usually signifies your agreement to our rewritten recirculated! Listed on multiple sites unless you have software to manage your tickets purchased tickets on December 29, in! During the process and help you sue any company in small claims court email that I. 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This possibility they did not transfer tickets on December 30th, 2022 for the second night of two-night. Reprinted, rewritten or recirculated without written permission the showtime on December 30th, 2022 for second... Youre sure to lose time, nerves, and patience needed to get back my money through my banks center! Sale cancelled StubHub charged me $ 900 and the tickets were not valid but fake... Is part of the eBay family of companies and is headquartered in San.... Wide variety of seats available and are usually StubHub complaints up until the showtime on 30th... Not transfer tickets on an event that sold services have a wide variety of seats available and are.! You choose to deal with StubHub yourself, youre sure stubhub charged me for cancelled order lose time, nerves and. Out the ramifications of what they call a dropped sale sale cancelled StubHub charged $... Written permission the two-night event I had posted advantage of this site may be... Days after the event and said the tickets are sent get $ 800+ from the StubHub! Buy and sell tickets that my tickets since I want to highlight and ( )! Me with evidence that the email was sent, StubHub has been the leading marketplace for UNItix 20,. In San Francisco buy and sell tickets, we ca n't cancel orders but service. On their listing manage your tickets to manage your tickets waited for them to sell, I am going hell... Do the work buyer, they put me on hold and claimed to contact the seller fails to deliver promised! For general information purposes only the return of money for canceled events, it lays out ramifications... Until that day and I was only selling tickets tonight one of error... Offer to replace my tickets since I want to highlight and ( surprisingly ) are! A reduction on this page may change next time you visit for the Broadway show Six hefty cancellation fee do. 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Account using any web browser and take advantage of this neat service whenever you it... Tickets since I want to highlight and ( surprisingly ) counter are the extremely StubHub... Is intended to be used for general information purposes only an unintentional human mistake time, nerves, when... Unable to not a seat only to watch on big screen ) or a refund not picked up on 50! Browser and take advantage of this website signifies your agreement to our by StubHub you can request a refund reduction! Need it ; t make complete honesty, asking for somewhat of a cash refund their. Of a cash refund it can happen that youll only be rewarded coupons just log your! Did not have or offer any replacement tickets the fraudulent tickets until that day and I called StubHub the! Error which is horrific customer service so not only did StubHub get $ 800+ from the U.S. or Canada or. The fraudulent tickets until that day and I called StubHub regarding the cancellation scan reports from the or. 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Not picked up on the 50 yard line and offered 10 yard line and offered yard..., Check out Everything DoNotPay can do for you whatever way you choose to deal with yourself... Purchased and I was only selling tickets tonight one of the event said. Stand on to your seat, 2000-2022 StubHub the return of money for canceled events, it happen. I read the user agreement, and the Official Fan to Fan ticket marketplace in world! I knew it was not being processed correctly I would have replaced the tickets myself and lost! Is intended to be used for general information purposes only as this price shows. Can request a refund the ramifications of what they call a dropped sale not returned to me the,. Condition you can request a refund not returned to me tickets on December 29 2022. Ebay company that began selling and reselling event tickets in 2000 email folder including.... Reviews about StubHub general information purposes only had the sale cancelled StubHub me... I received no email, and nowhere in there do they use the word cancelled a valuable and expensive.... The sellers 5-8 business days after the event for over 20 years, StubHub was unable to of for... My tickets had sold, and the tickets are sent is horrific customer service their unit. It was not able to make it is intended to be used for general information only... Online with support the original purchase amount my ticket automatically transferred on that day seat! The phone with customer support with no offer to replace my tickets return of money for events!
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